Delivery

Useful Information

Delivery Information

 

FIRST TIME ORDERS

 

  • Orders below R300 will be delivered instantly
  • Orders equal or bigger than R300 will be subject to initial verification, which can take up to 1 business day
  • If you need the verification sooner than that please send email or call us.
  • Upon successful verification the customer's account will be cleared for instant delivery

 

INSTANT PIN-LESS DELIVERY

 

  • Instant delivery: if the customer account is cleared or the order is less than R500, it will be delivered within 1 to 5 minutes
  • PIN-less: it is directly loaded to your SIM and no pin is required

 

WHAT SIMS CAN BE LOADED

 

  • Only Pre-Paid SIMs can be successfully delivered
  • There are some hybrid and top-up SIMs that can also be recharged, but since the conditions vary for each network and type of SIM they have we cannot commit to that. However you are free to try and if it does not work we will either credit your account or refund you.

 

WHEN DO BUNDLES EXPIRE

 

  • Airtime: usually does not expire, however the conditions can very for different networks. Refer to the network site for details (MTN, Vodacom, CellC, TelkomMobile)
  • Data: usually expires in 30 calendar days from day of successful loading, however the conditions can very for different networks. Refer to the network site for details (MTN, Vodacom, CellC, TelkomMobile)

 

REASONS FOR WHICH BUNDLES ARE NOT DELIVERED

 

  • You have a contract SIM
  • You have type of top-up SIM that is not compatible with prepaid bundles
  • Your SIM is not activated
  • Your SIM has not been RICA
  • Your SIM has been RICA but you had not used it in 6 months and it had expired. You can contact the network provider and ask them if they can activate again.
  • Your SIM profile is corrupt

 

WHAT HAPPENS IF BUNDLE FAILS AND THE ORDER IS PAID

 

  • We can refund you (refer to Refund section)
  • We can credit your customer account so you can use the funds in future orders

 

REASONS FOR DELAYS IN LOADING THE BUNDLE

 

  • Every 1st and 2nd of every month there is a delay in loading bundles. This is caused by influx or beginning of month recharges on the side of our provider
  • In these 2 days loading the bundle after it was successfully submitted by the recharge engine of our provider can take between 1 and 8 hours.
  • Please plan for this and either submit earlier or be prepared to wait.